People and communities are always at the centre of how care is planned and delivered. The health and care needs of people and communities are understood and they are actively involved in planning care that meets these needs. Care, support and treatment is easily accessible, including physical access. People can access care in ways that meet their personal circumstances and protected equality characteristics.

People, those who support them, and staff can easily access information, advice and advocacy. This supports them in managing and understanding their care and treatment. There is partnership working to make sure that care and treatment meets the diverse needs of communities. People are encouraged to give feedback, which is acted on and used to deliver improvements.

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Other future planning

• We can evidence how we support people to make important decisions about their life.
• Our staff understand the importance of helping individuals to identify and achieve personal goals.
• We ensure our managers and staff have enough time themselves to research and identify the options available to people.
• We provide the individuals we support with the time and information they need to make important decisions about their life.
• We help the people we support to connect with specialist organisations and individuals who can further assist them to achieve personal goals and ambitions.
• Where appropriate to the people we support, we will support their continued educational development.
• Where relevant to our service and the people we support, we will help these individuals to find employment.
• Where appropriate to our service, we will respond to people’s additional needs when transitioning between different health or social care services (e.g., from child to adult care).
• Where appropriate to the people we support, we will support any transition away from the care systems and their long-term independence.
• We have clearly documented records covering an individual journey from initial discussions to significant life events.

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