People are always treated with kindness, empathy and compassion. They understand that they matter and that their experience of how they are treated and supported matters. Their privacy and dignity is respected. Every effort is made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them. This includes supporting people to live as independently as possible.

Workforce wellbeing and enablement

• We ensure our staff have regular breaks and rest areas.
• We can evidence how we promote wellbeing and associated support to our managers and staff.
• We understand the importance that staff wellbeing has on the quality of care they provide and invest accordingly. Where staff are struggling, extra support is provided.
• We have adopted a person-centred approach to supporting our managers and staff team, tailoring this around their needs.
• We manage the service to ensure that there is no discriminatory practice and empower staff to raise concerns on such matters (e.g., whistleblowing).
• We ensure that our staff human rights and wellbeing are protected at all times and act promptly if concerns are raised.
• We ensure that our wellbeing and support is available to all working for our organisation in a paid or voluntary capacity, including carers.
• We support and empower our staff team to have autonomy on decision making and demonstrate leadership as appropriate to their role.
• We maintain regular supervisions that provide our staff team members with opportunities to discuss wellbeing and support needs. These encourage inclusivity, active listening, and open conversations.
• Our managers and leaders have created a culture where we reward and recognise our staff for the quality of care they provide.
• Our managers and leaders have created a culture where we reward and recognise our staff for the quality of care they provide.
• We keep all information about manager and staff wellbeing confidential and associated documented is securely stored, including compliance with UK GDPR.
• We provide access to specialist training and expert support to help improve staff health and wellbeing needs.
• We regularly review our wellbeing and support as part of ongoing quality assurance and staff surveys. After identifying what improvements could be made, we act upon areas for improvement.
• We benchmark our wellbeing initiatives and support with other services, ensuring we are aligned with good practice and effective initiatives.

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What is wellbeing at work?

Promoting and supporting employee wellbeing is at the heart of our purpose to champion better work and working lives because an effective workplace wellbeing programme can deliver mutual benefit to people, organisations, economies and communities. Healthy workplaces help people to flourish and reach their potential. This means creating an environment that actively promotes a state of contentment, benefiting both employees and the organisation.

Investing in employee wellbeing can lead to increased resilience, better employee engagement, reduced sickness absence and higher performance and productivity. However, wellbeing initiatives often fall short of their potential because they stand alone, isolated from the everyday business. To gain real benefit, employee wellbeing priorities must be integrated throughout an organisation, embedded in its culture, leadership and people management.

The people profession is in a unique position to drive forward this agenda, to convince senior managers to make it a priority, and ensure that line managers are confident and capable to support their team’s wellbeing.

A holistic approach to wellbeing

Employers should ensure they have a holistic framework in place to support people’s physical health and safety, and mental health, and offer sources of help such as counselling, an employee assistance programme and occupational health services where possible. They need to ensure line managers in particular have the ongoing guidance needed to support their teams, so they can have sensitive conversations with individuals and signpost to expert help where needed. All employees should be encouraged to have a good self-care routine including a healthy approach to diet and sleep.

There’s been a rise in the number of reported mental health issues over the past 10 years, and it’s well recognised that many risks to people’s health at work are psychological. This has led to a growing recognition of the need for employer wellbeing practices to address the psychosocial, as well as the physical, aspects of health and wellbeing. Our 2022 Health and wellbeing at work survey report shows that organisations’ wellbeing activity is increasingly focused on mental health with most organisations taking steps to support mental health and address workplace stress.

The survey also found evidence of a range of unhealthy working practices such as ‘presenteeism’ (people working when unwell), with 81% of organisations reporting presenteeism among people working from home and 65% in a physical workplace. Two-thirds (67%) have also observed some form of ‘leaveism’, such as using holiday entitlement when unwell or to work, over the past 12 months.

These findings are not signs of a healthy workplace. Employers need to look beyond absence statistics to understand the underlying factors, such as unmanageable workloads, that are driving unhealthy working practices and influencing people’s wellbeing.

The value of employee wellbeing

Our 2022 Health and wellbeing at work survey identified the top three benefits of employers increasing their focus on employee wellbeing:

• A healthier and more inclusive culture.
• Better work-life balance.
• Better employee morale and engagement.

Health and wellbeing shouldn't be treated as an ‘add-on’ or ‘nice-to-have’ activity by organisations – if employers place employee wellbeing at the centre of their business model and view it as the vital source of value creation, the dividends for organisational health can be significant.

The UK government has launched a Voluntary Reporting framework to support employers to report on disability, mental health and disability. This will help to ensure that an employer’s approach to inclusive employment and progression is integrated across the organisation and taken seriously be managers and employees.

The CIPD's role in fostering employee wellbeing

We have set an aspirational agenda for workplace health and wellbeing. An effective employee wellbeing programme should be at the core of how an organisation fulfils its mission and carries out its operations, and should be strategic.

To create a healthy workplace, an employer needs to ensure that its culture, leadership and people management are the bedrock on which to build a fully integrated wellbeing approach.

The key domains of wellbeing

We've identified a range of inter-related 'domains' of employee wellbeing, guided by the principle that an effective employee wellbeing strategy needs to go far beyond a series of standalone initiatives.

There’s no 'one-size-fits-all' approach to designing a health and wellbeing strategy; its content should be based on the unique needs and characteristics of the organisation and its workforce.

The underlying elements include examples of workplace initiatives and activities to support people’s health and wellbeing.

1. Physical health - Health promotion, good rehabilitation practices, health checks, wellbeing benefits, health insurance protection, managing disability, occupational health support, employee assistance programme.Physical safety - Safe working practices, safe equipment, personal safety training. Mental health - Stress management, risk assessments, conflict resolution training, training line managers to have difficult conversations, managing mental ill health, occupational health support, employee assistance programme.
2. Good work Working environment - Ergonomically designed working areas, open and inclusive culture. Good line management - Effective people management policies, training for line managers, sickness absence management.Work demands - Job design, job roles, job quality, workload, working hours, job satisfaction, work-life balance. Autonomy - Control, innovation, whistleblowing.Change management - Communication, involvement, leadership. Pay and reward - Fair and transparent remuneration practices, non-financial recognition.
3. Values/PrinciplesLeadership - Values-based leadership, clear mission and objectives, health and wellbeing strategy, corporate governance, building trust. Ethical standards - Dignity at work, corporate social responsibility, community investment, volunteering.Inclusion and diversity - Valuing difference, cultural engagement, training for employees and managers.
4. Collective/Social Employee voice - Communication, consultation, genuine dialogue, involvement in decision making. Positive relationships - Management style, team working, healthy relationships with peers and managers, dignity and respect.
5. Personal growth Career development - Mentoring, coaching, performance management, performance development plans, skills utilisation, succession planning.Emotional - Positive relationships, personal resilience training, financial wellbeing.Lifelong learning - Performance development plans, access to training, mid-career review, technical and vocational learning, challenging work. Creativity - Open and collaborative culture, innovation workshops.
6. Good lifestyle choices Physical activity - Walking clubs, lunchtime yoga, charity walks. Healthy eating - Recipe clubs, healthy menu choices in the canteen.
7. Financial wellbeing Fair pay and benefit policies - Pay rates above the statutory National Minimum/Living Wage, flexible benefits scheme.Retirement planning - Phased retirement such as a three- or four-day week, pre-retirement courses for people approaching retirement. Employee financial support- Employee assistance programme offering debt counselling, signposting to external sources of free advice (for example, Citizens Advice), access to independent financial advisers.

Everyone has responsibility for fostering wellbeing

Adopting an organisational approach to employee wellbeing carries with it distinct responsibilities for particular employee groups.

People professionals

People professionals have a lead role to play in steering the health and wellbeing agenda in organisations. They need to ensure that senior managers regard it as a priority and integrate wellbeing practices into the organisation’s day-to-day operations.

They need to communicate the benefits of a healthy workplace to line managers, who are typically responsible for implementing people management and wellbeing policies. They need to work closely with all areas of the business and provide practical guidance to ensure that policies and practices are implemented consistently and with compassion.

Senior managers

Lack of senior management commitment to wellbeing can be a major barrier to implementation. Senior managers are crucial role models, and line managers and employees are more likely to engage with health and wellbeing interventions if they see senior leaders actively participating in them. Senior managers have the authority and influence to ensure that wellbeing is a strategic priority embedded in the organisation’s day-to-day operations and culture.

Line managers

Much of the day-to-day responsibility for managing employees’ health and wellbeing falls on line managers. This includes spotting early warning signs of stress, making supportive adjustments at work, and nurturing positive relationships.

Yet our surveys consistently show that ‘poor management style’ is a main cause of work-related stress. In our 2022 Health and wellbeing at work survey, around a quarter (26%) of respondents blamed management style for work-related stress. Managers are important role models in fostering healthy behaviour at work, and this finding shows how harmful the impact can be if managers aren’t equipped with the competence and confidence to go about their people management role in the right way.

Managers also need to understand the impact their management style has on employees and the wider organisational culture at work.

Our guidance for managers on preventing and reducing stress at work outlines the key steps they should take.

Occupational health

Occupational health (OH) is a specialist branch of medicine focused on health in the workplace. For this reason, OH practitioners should work closely with people professionals and those responsible for health, wellbeing and safety in a workplace.

Employees

Employees also have a responsibility for looking after their own health and wellbeing, and will only benefit from wellbeing initiatives if they participate in the initiatives on offer and take care of their health and wellbeing outside work as well. Employers can encourage employees’ involvement by communicating how staff can access the support and benefits available to them. It’s also important that the organisation seeks employee feedback about its current offering so it can learn how to shape existing initiatives and plan new ones.

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